The New South Wales government is offering 5,000 free Responsible Service of Alcohol (RSA) courses, in recognition of the demand for labour in the hospitality industry. An announcement by Service NSW notes that there are “currently lots of jobs available in hospitality” and that most of these jobs require current RSA competency. Attaining an RSA […]
Hospitality businesses around Australia and around the world are reporting challenges dealing with pandemic-fatigued customers, and staff need to know what to do with them. The environment of customer service has changed for a lot of workers since hospitality and retail reopened. Many employees have been confronted with customers losing patience in stores and venues,
TAMING THE PROBLEM PATRON: THE CUSTOMER WHISPERER Read More »
Tackling aspects of Australia’s hospitality staff shortage, new initiatives from Diageo and Barcats bring some hope for beleaguered employers. In 2020, Diageo Australia pledged $11.5 million to the Down Under instalment of its ‘Raising the Bar’ initiative to support venues, with its iconic Aussie brand Bundaberg Rum as ambassador. Furthering the program, Diageo has now
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Industry trailblazer Merivale has announced the return of its innovative Chef Apprenticeship School to address the critical skills shortage in commercial kitchens, led by celebrated chef Peter Doyle. The programme – designed to inspire, guide and mentor the next generation of chefs – balances theory, practice and hands-on experience, including invaluable one-on-one attention from Doyle,
As the hotel and foodservice industries continue to feel the effects of staff shortages, a new survey finds most high school students are eager to get straight into work and over two thirds are looking at hospitality. The research found 83.80 per cent of school leavers are not going to have a “gap” year, due
Live music mecca the Oxford Art Factory has completed a 12-month trial in association with Deakin University, producing major improvements in patron behaviour and both patron and staff experience. Actively looking to improve overall customer experience, in an area of Sydney that has seen a distinct downturn in patronage in recent years, the Oxford Art
DEAKIN NOTES BIG INCIDENT REDUCTIONS AT OXFORD AF Read More »
National training provider Skills Certified Australia produced this comical but anecdotal video for social media forewarning what could happen if tradesmen ran a pub.
Merivale is launching an innovative apprenticeship program for chefs, in direct response to the ongoing industry shortage and changes to the 457 visa laws. The Merivale Apprenticeship School is a first-of-its-kind chef training programme, led by celebrated Australian chef Peter Doyle, who since hanging up his apron at est. has spent the last six months
Deakin University has overseen an official trial of specialised training to reduce patron incidents at Sydney institution the Oxford Art Factory, with dramatic results. Live music mecca the Oxford Art Factory (OAF) agreed to officially trial the Special Alcohol Service Hospitality (SASH) course, with progress and results monitored by professor Peter Miller and doctor Nic Droste of Melbourne’s Deakin University. Through
GTD Hospitality has announced its new generation in relevant staff training, Spoonfed, providing cost-effective visual education for pub staff for venues to use as required. The Spoonfed product continues the work of GTD’s hospitalityTV system, now using a new cloud-based solution on a tablet, developed in 2017. The upgraded system includes customer-facing promotion of food
SPOONFED OFFERING EFFECTIVE STAFF TRAINING IN PUBS Read More »
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