PAYMENT REFORMS LEAVE VENUES PICKING UP THE BILL

Australia's pubs and clubs are facing another cost-of-doing-business challenge following the removal of card payment surcharges, with concerns that promised savings for consumers could instead mean higher prices, new ordering fees and further pressure on venue margins. The changes, effective

MELBOURNE CBD SPENDING SHIFTS TOWARD HOSPITALITY

Melbourne’s CBD is becoming increasingly driven by hospitality, with pubs, cafés and restaurants taking a larger share of consumer spending despite an overall decline in physical retail and hospitality activity. New analysis from data and technology company Experian found that

CASH CONSIDERED AS SURCHARGE BAN APPROACHES

Pubs and other hospitality businesses around the country are considering going cash-only, as the new ban on card and related surcharges looms. For more than 20 years consumers using their own money, paying with debit cards, have typically paid the

PUB SOUNDS ALARM OVER DRINK SPIKING

A popular Adelaide live music venue has warned partygoers to stay alert after being made aware of several suspected drink spiking incidents across the CBD in recent weeks. The Ed Castle Hotel on Currie Street issued a warning to patrons

EXPERIENCE DRIVING HOSPITALITY GROWTH

Hospitality operators globally are putting greater emphasis on experiences, as consumers become more selective about where they spend their time and money – and it’s paying off. Rather than relying solely on food and drink, operators are investing in entertainment,

ANONYMOUS FLYERS TARGET ICONIC BALMAIN PUB

The reopening of one of Sydney's oldest pubs has reignited a long-running debate over the place of historic hotels in increasingly residential inner-city neighbourhoods. Balmain's Dry Dock Hotel, a heritage-listed venue that first opened in 1867, has become the focus

WINTER EXPERIENCES BOOST PUB APPEAL

As hospitality venues continue to compete for guest attention, creating reasons for customers to stay longer and return more often has become just as important as the food and beverage offering itself. Rather than relying solely on traditional pub trade,

PUB DOGS IN THE DOGHOUSE AFTER COUNCIL VISIT

Patrons enjoying a quiet drink at a Fitzroy pub last week were left surprised when City of Yarra officers wearing body cameras entered the venue to investigate a complaint. Their concern was not noise, violence or liquor licensing, but the

SHELLHARBOUR PUBS BAND TOGETHER ON BARRING PATRONS

The Shellharbour Liquor Accord has announced a new multi‑venue barring policy – ‘Barred from One, Barred from All’ – to improve the patron experience and safety at member venues. Under the new policy a patron barred for serious or repeated