TAMING THE PROBLEM PATRON: THE CUSTOMER WHISPERER
Hospitality businesses around Australia and around the world are reporting challenges dealing with pandemic-fatigued customers, and staff need to know what to do with them. The environment of customer service has changed for a lot of workers since hospitality and
PARRAS PICKS UP SHAWS BAY AND FENWICK HOUSE
Shaws Bay Hotel and the majestic Fenwick House have sold for circa $31 million to Sydney-based Parras Hospitality. The ‘Shawsy’ of East Ballina comprises public bar, restaurant, gaming room with 14 machines, and waterside beer garden, 25 minutes from Byron
THE PUB @ RIVO HITS THE MARKET
On the back of recent successes, the Stanford family has listed the last of the portfolio, in the Pub @ Rivo. Located immediately adjacent to Riverstone train station and the proposed Riverstone town centre, the single level hotel enjoys multiple
AWARD-WINNING FLOWERDALE HOTEL FOR SALE
The picturesque Flowerdale Hotel is being sold by its acclaimed owner-operators as they prepare to ride off into the sunset. Set on a sprawling 6,753sqm of Whittlesea-Yea Road, the well-known and multi- AHA Vic award-winning country pub is around 80
IRIS PASSES TWO REGIONAL PUBS TO KEEN LOCALS
Iris Capital has sold off two regional pubs, putting enthusiastic local operators into promising local watering holes. The Kearsley Hotel at Kearsley and Condobolin’s Royal Hotel are both two-storey venues with impressive street presences on major regional thoroughfares, providing food
FAIRFIELD UNICORN NEW VICTORIA TAVERN FOR SALE
Rare bird and Top100 Fairfield LGA pub the New Victoria Tavern has been offered up to a red-hot market by Matsal Investments. Located in Wetherill Park, the New Vic hosts a lively sports bars and TAB facilities, with Punters Paradise
IRVIN PUSHES NORTH, INTO GIBSONS’ BUNGALOW
Joe Irvin has furthered his push into Queensland hotspots, taking over the Bungalow Hotel in Cairns from long-timers the Gibson family. The original Bungalow Hotel was built in the early 1970s, and in 1989 its name was changed to the
NEW HOTEL GOSFORD EMERGES
Harris Narvo Hotels has announced the completion of a labour of love and official opening of the brand-new historic Hotel Gosford. The milestone comes after a decade of planning and a renovation that has taken the past 18 months. “It’s
SOLOTEL JUMPS ON BIG-TICKET CAROUSEL
The Stanford family has continued its divestment run with another massive transaction, selling the Carousel Inn of Rooty Hill to Bruce Solomon’s Solotel Group. After sale of Little Big House in May and of Green Park Hotel last November, purchase
LEWIS GIVING AWAY NEW CARS TO ATTRACT STAFF
Lewis Land Group is pushing the limits of the staff crisis bandwagon, giving away two brand new cars to hard-working staff at its supersize venues The Fiddler and Camden Valley Inn. On offer is a new Volkswagon T Cross with