In Industry News by Clyde Mooney

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Following the success of last year’s program, the Gaming Technologies Association (GTA) has announced the Seminars program for the 2019 Australasian Gaming Expo (AGE).

Seminars are free for hospitality professionals visiting the AGE, aiming to augment the Expo’s display of the latest hospitality and gaming exhibitors, with complementary thought-provoking topics and information to help business owners do business bigger, better, smarter and with greater vision.

The program slates two-dozen speakers across nearly 20 sessions, offering hospitality industry expertise on conversations relating to the impact of new technologies, gaming, regulation, customer service, f&b and asset management.

Popular sessions from 2018 has prompted further emphasis on education and professional development.

The seminars take place in the state-of-the-art seminar rooms within the ICC Sydney complex, during the AGE. Attendance is complimentary for AGE visitors, on a first come-first served basis.

Celebrating its 30th year, the 2019 AGE will take place 13 – 15 August.

Visitor registration at or (02) 9211 7430.

The Seminar line-up at this stage includes:


Hyper Distraction: as customers are being bombarded with content, Chris Riddell says “Crafted storytelling, with a perfect blend of technology, frictionless experiences and people will be the hallmark of tomorrow’s business”.

Discussion: Gaming Industry Year Forward.

Panels on: Product Differentiation, Responsible Gaming Initiatives, Gaming Systems Evolution.

Black Market Gaming: the illegal betting industry.


Customer Needs – Beyond The Service: marketing and customer service expert Peilai Qian offers a refreshing take on what it really means to “serve” customers in our industry.

The Entertainment Dollar: Forecast Financial shares its findings on research on marketing to customers that are spoilt for choice.

Personality Types & Gaming Lifestyle.

Workshop: Customer Experience: dive deep into the culture of your organisation.


Future leaders of the gaming industry.

Sacred Cows: how much do the age-old courtesy buses, badge draws, and two-for-one deals really generate for your business?

Renovation Cycle: balancing big capex with the potential for upside.

Feng Shui for Hospitality and Gaming.

Gender Diversity.

Workshop: Business Planning: the backbone of any organization interested in growth and sustainable earnings.