Author name: Clyde Mooney

TAMING THE PROBLEM PATRON: THE CUSTOMER WHISPERER

Hospitality businesses around Australia and around the world are reporting challenges dealing with pandemic-fatigued customers, and staff need to know what to do with them. The environment of customer service has changed for a lot of workers since hospitality and retail reopened. Many employees have been confronted with customers losing patience in stores and venues,

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IRIS PASSES TWO REGIONAL PUBS TO KEEN LOCALS

Iris Capital has sold off two regional pubs, putting enthusiastic local operators into promising local watering holes. The Kearsley Hotel at Kearsley and Condobolin’s Royal Hotel are both two-storey venues with impressive street presences on major regional thoroughfares, providing food & bev and accommodation. Built circa 1939, the Deco-style Royal resides on 1450sqm, counting two

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