If you want your business or organisation to stand out amidst a competitive Australian market, then one way you can do that is by investing in a local inbound number. While it’s not a surefire way to funnel new leads into your business, it makes the jump all the more appealing for new customers.
Business 1300 numbers possess this magic because their number sequence is inherently associated with established businesses and reputable organisations. This is especially the case when compared to personal phone numbers with local area codes.
Beyond the visual appeal and increased trust this number provides, 1300 numbers also offer a great deal of perks that make it easier for businesses to handle customer service operations. This is because they deliver an ability to accept multiple callers with one published telephone line—enabling businesses to create a system that can streamline calls.
That being said, not all 1300 numbers are created equal. Business phone providers offer a variety of features and contractual agreements that differ from one another. If you want to know which one is the best fit for your business needs, then you’re in the right place. We’ll establish the best 1300 number providers in Australia for specific purposes to help you choose the best one for your company.
Let’s jump right into it!
What Do 1300 Numbers Do, Exactly?
Before we delve into the various categories of the best 1300 numbers in Australia, it’s important to be briefed about the capabilities of this oft-overlooked asset.
A 1300 number is a nationwide business contact number in Australia that allows customers to call at local, toll-free rates regardless of where they are in Australia. It acts as a virtual inbound number that you can configure to route calls to any active line you prefer—whether that’s a mobile phone, an office landline, or a VoIP system.
Beyond accepting multiple calls, 1300 numbers also allow you to scale your customer service operations by providing a built-in dashboard that shows key metrics such as average calling time and customer behaviour.
This information can help give you an idea of how your CS systems are operating and influencing your customers on the back-end, which can further enhance your ability to create accurate systems to better run your operations and accommodate your customers.
In essence, 1300 numbers are a great communication tool that companies across all industries can take advantage of. It’s cost-effective, easy to set up, and highly scalable, making it superior in nearly all aspects compared to a traditional personal phone number.
If you’re looking to jump on board and secure a 1300 number for your own business, then read on. We’ll list down some of the best 1300 number providers to use for your growing business. Let’s take a look at them in greater detail.
Best Starting 1300 Number Provider: Teleca
One of the best 1300 number providers for growing businesses in Australia is Teleca. With unlimited calls through landline starting at $20 a month, this inbound number provider is one of the most affordable and accessible for cost-conscious enterprises.
What makes this provider hard to beat is its unlimited monthly call plan and cloud-based call management features. With the most basic plan, your business will already have access to all you need to handle a high-traffic customer calling capacity, with some vital data points easily rounded up as well.
On top of that, Teleca also supports call forwarding, ensuring that your business will always run whether you’re using a phone, a PC, or a laptop. It also doesn’t matter where you or your team are located, either, as Teleca can be configured in a way that connects to team members far from the origin point of the initial receiver.
And we have yet to mention their excellent customer service. With companies from the plumbing industry to child care services being connected under Teleca’s 1300 numbers, this platform is built to support businesses of every size and structure, delivering reliable uptime, fast response times, and tailored assistance whenever issues do arise, rare as they may be.
Best 1300 Number Provider for Corporate Support: Telstra
A 1300 number provider that has excellent infrastructure for corporate support is Telstra.
This company is no stranger to the Australian population, powering not just inbound phone numbers, but local phone numbers as well. And in the business number side of things, Telstra stands out as a great choice for corporations that want excellent service catered to their unique set of needs.
For starters, Telstra offers very capable call routing features. Their plans can track location and traffic time easily. Plus, they also have IVR capabilities, so calls can reach the right team member or department from the start. They also have call recording features and comprehensive reporting dashboards for an in-depth glance of operational success and future training and system improvement.
This 1300 number provider emphasises continuous uptime and network stability, which is a must for businesses that expect hundreds, if not thousands, of calls a day. On top of that, Telstra also offers enterprise-level support lines, allowing corporations to easily get in touch with their support team in case they need critical and timely assistance.
Telstra’s corporate account management is one of its standout perks. Offering a dedicated support team for large enterprises and customised solutions for complex organisational needs, Telstra remains a top choice for many established corporations seeking a dependable long-term inbound number provider for their needs.
Best 1300 Number for Business Features: Optus
Optus is a popular and reliable option if your priority is gaining access to a plethora of business features in a single-provider communications stack. Its 1300 number services offer not just the number itself, but a wide variety of other powerful call management tools.
For instance, this company’s 1300 number dashboard offers customers the ability to set up complex IVR menus, which act as automated voice prompts that guide callers to the right department without needing real-time staff.
Businesses can also configure their routing based on the time of day, forwarding calls to open lines depending on the receiver’s operating hours. It can also overflow pathways that can redirect calls to backup team members if the main line isn’t responsive, paving the way for prompt communications and better customer service in turn.
Optus is also particularly appealing for businesses that prefer to consolidate their services under one provider. Its 1300 numbers can be bundled with mobile plans, business broadband, cloud voice solutions, and other communication tools. This helps in simplifying day-to-day customer service management, scaling, and overall operations.
Honourable Mentions of 1300 Number Providers
These providers may not claim the top spots in specific categories, but they still offer strong, reliable 1300 number services worth considering. Here are some of the notable ones to consider for your growing Australian business.
- SIPTALK: Good for businesses that run on remote operations due to its robust VoIP features.
- Smartcom: Provides a detailed dashboard for call analytics at an affordable rate.
- 1300 Numbers Australia: Best suited for businesses prioritising marketing impact.
- AVOXI: Good for international companies as it supports global routing features.
We hope that we’ve helped you understand the 1300 number provider landscape in Australia a little bit better. All the best in choosing the right 1300 number for your growing business!
