NSW Liquor & Gaming has released insights by a licensing inspector on their methodology and how licensees can benefit and help themselves stay compliant.
A release by the State regulator featured Q&A with ‘James’ – one of L&G’s inspectors – discussing which venues are targeted and why, and how they can prepare for scrutiny.
The licensing inspectors work closely with police, and consider several sources and factors in deciding on sites across NSW.
“We’ll often inspect venues in a particular area because we’ve received or gathered intelligence, about things like levels of violence, complaints, customers, or if a major event is happening,” says James.
“For example, we’ll work with licensees in the Snowy Mountains to ensure their venues are prepared for the busy winter tourist season, and we’ll also inspect the venues to check everything is running as it should.”
According to procedure, the first thing typically done is to observe the venue in operation. Inspectors look for:
- Staff aware and responsive to what’s happening on the floor
- Manager(s) present and supervising
- Guards where required
- Intoxicated patrons, and how staff are dealing with them
- Patrons who appear under 18, and how staff are handling the situation
Depending on the venue type and circumstance, also considered are:
- Specific licence requirements on the venue are being followed
- The venue is operating based on its licensed ‘business type’ (e.g. restaurant, bar, etc)
Beyond these basic observations, the licensing authorities may decide to check:
- Incident registers are in place and up to date
- All staff have the correct RSA and RCG certification
- Required signage is present and visible
“Our aim is to assess a venue’s compliance and help licensees to develop strong internal processes and practices,” furthers James.
“When we do an inspection, we’re trying to get a sense the venue is being run well.
“If we pick up small issues they can often be resolved with the licensee or approved manager immediately or through a warning – because we can be confident they’ll be proactive about making sure their venue is doing everything it can to create a safe and enjoyable environment for their customers.”
In situations where there is evidence of operational issues at the venue the regulator may need to take a stricter approach, which could include fines and legal action, but protocol aims to bring even application.
“Deciding what action we’ll take with a venue is risk-based and agreed by a committee of compliance inspectors and senior Liquor & Gaming NSW managers.
“This ensures venues are treated consistently, no matter who did the inspection.”
Licensed venue operators can download L&G’s Compliance Checklist HERE.
