The emerging rules for reopening pubs and restaurants are seeing venues required to collect personal data from patrons to facilitate contact tracing in the event of a local outbreak.
GuestHQ is a contact tracing resource endorsed by the powerful Restaurant & Catering Association (RCA).
It is a simple way to register guests arriving at the venue, collecting a person’s name, email address and phone number before allowing them to ‘Check In’.
Details are stored securely and automatically deleted after 28 days, as per the government guidelines.
“It’s more important than ever for the pub owners and customers to feel safe when they come back, and it’s going to be crucial they have a clear COVIDsafe plan in place,” offers foodservice consultant Tawnya Bahr, who has begun recommending GuestHQ to her clients.
“It’s another resource to help get our diners and drinkers back in the pubs.”
The Guest HQ system provides the first 6,000 check-ins free of charge to the venue, and a monthly subscription of $14.99 beyond that, or $6.99 for RCA members.
Similarly, Impact Data has produced Visitsafe.at for contact tracing, which provides customers a QR code or unique web address that collects their required information via their own device, meaning zero physical contact.
It also offers customers the option of receiving marketing material from the venue. Existing Impact Data clients using TalkBox will have these details automatically imported to their account, while non-account-holders can download from Visitsafe.
No software or equipment is required beyond an internet connection, and groups can hold multiple venue accounts. The company cites set-up in “under one minute”.
Details of multiple customers can be added from a single device, by a patron or staff, and records can be easily retrieved by staff and customers, but are automatically deleted after the required 28 days.
Impact Data reports Visitsafe meets government requirements for COVID-19 contact tracing.
