For pubs, building positive relationships with neighbours is vital.
Liquor Control Victoria (LCV) says that keeping in touch, with open and respectful communication, can prevent issues before they escalate.
Listening to concerns, taking complaints seriously and responding quickly can deescalate what could otherwise lead to fines of over $12K.
LCV advises keeping a log of noise complaints to check if the noise originated at the venue; to manage and track complaints; to find patterns in the complaints, for example if there are more complaints at a particular time of day; and to show the actions the venue has taken to address the concerns.
A noise log template for venues has been created to help venues manage concerns.
The two most common complaints are about loud music and patron noise. Queues and groups of people talking can be quite disruptive, especially at night, when sound can travel further.
To help protect neighbours, LCV suggests regularly monitoring patron behaviour, asking for patrons to consider the neighbours, through the use of signs or announcements, and checking outdoor areas once the venue has closed.
To minimise the effects on neighbours from amplified sound, LCV suggests closing doors and windows if practicable, avoid outdoor music once it’s late, using limiters or noise monitors, and installing sound absorbing materials such as thick curtains or acoustic panels.
Other common complaints can arise, including noise from machinery such as air conditioning, glass being emptied into bins in the early hours of the day, rubbish build up, vandalism or other unwanted behaviour, and delivery trucks blocking roads and footpaths.
These issues can be reduced if venues stay alert, acting as soon as possible on potential issues and setting expectations for patrons.
Liquor Control Victoria has further tips for maintaining neighbourly relationships here.
