Continuing the bid to address staff shortages in hospitality, the NSW Government has extended its support by pledging more free refresher courses for anyone, continuing into next year. In light of major staff shortages many initiatives are being undertaken by government and industry to encourage workers into and back into the sector. Many skilled hospitality […]
The Fair Work Commission announced an increase to the minimum wage from 1 July, with some reprieve for hospitality, but ALH is one group implementing early amid staffing stresses. Last week the FWC outlined the upcoming rise in the minimum pay, and hospitality was given an exception until 1 October due to the impact COVID
The NSW government has announced free training on in-demand skills, aiming to get more workers ready for a “bumper winter” tourism and hospitality season. The NSW Government’s Winter Skills program is delivering more than 1,500 fee-free training courses, preparing people to work hospitality roles including bartenders, waitstaff and the ski industry, to help businesses meet
Amid the ongoing struggle for workers, Lewis Land Group last week celebrated the staff of their three big venues, at the organisation’s very first awards ceremony. Staff members from The Fiddler and the Camden Valley Inn joined 41 of their colleagues from the Belvedere Hotel in Queensland, who were flown to Sydney and accommodated for
LEWIS LAND GROUP CELEBRATE STAFF AT AWARDS NIGHT Read More »
Godfrey Mantle’s pub empire has been ordered to repay former staff and stripped of a 23-year-old workplace agreement by the Fair Work Ombudsman. The FWO has been carrying on an investigation into the six Queensland outlets of the Pig ’N’ Whistle pubs – owned by Mantle Group, which also operates Jimmy’s on the Mall, and
Highlighting an industry need to combat staffing shortages, multi-state operators Lewis Land Group have given away a brand-new Volkswagen T-Cross to a lucky staff member. The competition was open to all new and existing staff at The Fiddler, offering a chance to win a brand new car, with servicing. It was designed to both encourage
The New South Wales government is offering 5,000 free Responsible Service of Alcohol (RSA) courses, in recognition of the demand for labour in the hospitality industry. An announcement by Service NSW notes that there are “currently lots of jobs available in hospitality” and that most of these jobs require current RSA competency. Attaining an RSA
A major survey of hospitality workers in Australia has found some striking results, highlighted by more than half unsure about their employment in the coming year. The Feel Good Index and Salary Guide – 2021, conducted by Frontline Recruitment, included more than 1000 candidates, tracking both salaries (below) and what is most important to workers
The Federal Government has announced key changes to international border arrangements and working visas, as New South Wales further eases restrictions. This week brought news that Federal rules on Australia’s borders change from 1 December, welcoming back international students, skilled migrants and pertinently, working holiday visas. (Full list of eligible visas) It is estimated there
NEW VISA REG’S HELP STAFF CRISIS AS NSW EASES COVID RULES Read More »
Hospitality businesses around Australia and around the world are reporting challenges dealing with pandemic-fatigued customers, and staff need to know what to do with them. The environment of customer service has changed for a lot of workers since hospitality and retail reopened. Many employees have been confronted with customers losing patience in stores and venues,
TAMING THE PROBLEM PATRON: THE CUSTOMER WHISPERER Read More »
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