Queensland’s Office of Liquor and Gaming Regulation (OLGR) is introducing a revamped compliance program, representing a major transformation in how inspections are carried out throughout the state.
The update has adopted an approach that is more balanced and industry-focused when conducting compliance activities.
The review came following feedback the OLGR received from relevant industry entities, which included the operational challenges posed by compliance inspections during peak business hours, and concerns around inconsistencies with compliance practices across regions.
By focusing on high-risk issues and streamlining processes the OLGR aims to reduce the burden on licensees.
The updated program will prioritise harm minimisation, keeping the community safe while reducing unnecessary disruptions.
Critical issues include: safety issues, monitoring responsible service of alcohol practices, preventing supply and consumption offences involving minors, and ensuring correct supervision of gaming machine areas.
To ease regulatory pressure, OLGR will typically address low-risk administrative matters during scheduled off-peak inspections, although reviews may still occur during peak times if a venue shows ongoing non-compliance and a lack of cooperation.
The OLGR has inspected over fifty south-east Queensland venues since the launch on 1 August, and plans to apply the model statewide as inspections continue.
To request further information email the OLGR at olgr-oed-compliance-liquorgaming@justice.qld.gov.au.
